FREQUENTLY ASKED QUESTIONS
Here you will find answers to any questions you may have about our service!
Yay Lunch delivers lunches from local vendors directly to schools. Each lunch is labeled with your child’s name, grade, and teacher. Our Brand Ambassadors deliver meals in insulated carriers so lunches stay warm and fresh.
Exact delivery times vary with each school’s lunch schedule. We work with each school to coordinate a delivery window within 15 minutes of the beginning of the lunch period.
Not at the moment. Our service currently only delivers to schools. If you’d like Yay Lunch in your school, let us know!
Nope! We know that kids can be picky and your life is hectic so we wanted to make it as easy and flexible as possible for you to order lunches whenever you’d like.
All lunches come with disposable napkins + utensils.
Absolutely! Just register yourself as the luncher and select ‘Fac/Staff’ as your grade. When curating our menus we always include meals that would satisfy faculty or staff like salads, wraps + more!
We're sad to see you go! You can permanently delete your account under "My Account".
Your safety is our top priority. In addition to all of our lunches being individually packaged, we’ve added extra safety + cleanliness measures as well as contactless and classroom delivery options. See full details on our Food Safety page.
Yay Lunch and our vendor partners strive to source produce seasonally, thus the provided fruit is subject to change. Your lunch may have apples in the fall, broccoli in the winter, and strawberries in the spring.
When looking for Restaurant Partners, we always make sure they value fresh ingredients as much as we do. That includes sourcing ingredients locally, using seasonal offerings, and making sure everything is made fresh daily. For specific nutritional information, please email firstname.lastname@example.org
Lunches don’t automatically come with a drink, but some of our meals have an option to add a beverage.
We have something for everyone! But we know that luncher appetites vary, so we encourage you to experiment with different portion sizes and extras to create the perfectly portioned meal for your luncher.
Our menus are always tree nut and shellfish-free, and you'll find a wide variety of gluten-free, dairy-free, egg-free and vegetarian lunch options across our menus. However, at this time, we cannot guarantee that prep surfaces, equipment and utensils will be 100% free of allergens. Should you have specific allergy-related questions, please feel free to email us at email@example.com.
ORDERS, BILLING + CANCELLATIONS
After you’ve selected your lunches, be sure to click the “Save My Lunches” button at the top of your Lunch Calendar. All orders for the next school week need to be submitted no later than Saturday at midnight. Then, we’ll bill you the total of your weekly order on Saturday before your scheduled week of lunches. For example, if you schedule lunches for Monday the 10th and Wednesday the 12th, you will be billed for these lunches on Saturday the 8th.
We maintain direct communication with your schools to stay on top of any closures. During a closure, all lunch orders will be canceled and refunded.
Yay Lunch mirrors each individual school’s calendar. Holidays and breaks are blocked out ahead of time, so there’s no chance of any accidental orders!
The credit or debit card on your account will be charged every Saturday at midnight, when orders lock in for the following week.
All orders for the upcoming school week must be confirmed by midnight on Saturday to guarantee delivery. We send you weekly email reminders. Remember, you can schedule lunches for the rest of the semester!
Sure can! Simply leave the days you do not want lunch delivered blank on your lunch calendar. You can use our service every day or just when you need a break from your busy schedule.
You can make as many changes to your lunch calendar as you’d like up until midnight on Saturday when orders lock for the following week.
The deadline for placing an order is midnight on Saturday. Unfortunately, we cannot accommodate late requests. All changes/cancellations must be submitted before the deadline to ensure you are not charged. For more specific order inquiries, please email us at firstname.lastname@example.org
Payment for orders are processed weekly, after orders are delivered. In most cases, we can credit your account and that credit will be reflected in the upcoming charge. For more assistance with refunds, email us at email@example.com.
We are in constant communication with our school partners. When a school, grade, or class closure occurs in this situation, school partners are responsible for notifying us of the impacted customers and their expected return dates. We cancel all orders and send you a confirmation email. We encourage you to reach out as well on your own. You can notify us at firstname.lastname@example.org. Additionally, if your child's meals are mistakenly canceled, we ask that you promptly notify us at email@example.com and we'll do our very best to restore meal delivery as soon as possible.